Refund policy

RETURN POLICY

Your ShiverSticks are shipped frozen in an insulated Styrofoam cooler with dry ice and a gel pack. Because they're traveling to you, some thawing during transit is normal. As long as they arrive cool to the touch, they're perfectly fine—just pop them in the freezer as soon as possible.

Direct-to-Consumer Orders

To help your ShiverSticks arrive in great condition, we ship consumer orders on Mondays and Tuesdays. Orders placed after 1:00 PM (CT) on Tuesday will typically ship the following Monday.

Once your order ships, it's your responsibility to monitor the tracking information and place your ShiverSticks in the freezer promptly after delivery. We cannot guarantee product quality if a package is left outside for an extended period after delivery.

If your order arrives damaged or you experience a shipping issue, please email sales@shiversticks.com with photos of the package and product. We'll take a look and do our best to make it right.

Wholesale Orders

Wholesale orders ship on Mondays. Orders placed by Wednesday at 11:59 PM (CT) will ship the following Monday. Orders placed after that deadline will ship on the Monday after.

Once your order ships, it's your responsibility to monitor the tracking information and place your ShiverSticks in the freezer promptly after delivery. We cannot guarantee product quality if a package is left outside for an extended period after delivery.

If your order arrives damaged or you experience a shipping issue, please email sales@shiversticks.com with photos of the package and product. We'll take a look and do our best to make it right.